Our recommendations on repairs are to return the piece or pieces to us to ensure further damaging of the artwork does not occur. Contact us for repair authorization and quotation of repair estimate. All shipping expenses are customer's responsibility. If customer chooses to repair items themselves, all NTG warrantees are null and void.

We want your online shopping experience to be a pleasant one and for you to be satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 10 days from the date of receipt. All returns must be in original cartons and authorized by the Nancy Thomas® Gallery. Return shipping and handling is at the customers expense. Please call 1-757-898-3665 for a return authorization. Special orders, limited editions and original art is not returnable unless arrangements are made prior to sale.

When you connect to our Web site, Nancy Thomas® Gallery uses non-persistent cookies to collect your IP address. Non-persistent cookies do not reveal your identity, they simply enable us to gather statistics regarding the dates and time of visitors to our site. The non-persistent cookie is temporarily stored to memory and is automatically discarded when you end your browser session.

To process and ship your order, we need your name, phone number, billing address, shipping address, and E-mail address. This information is stored on a non networked computer to allow us to process orders more quickly. On occasion we may notify our customers about Nancy Thomas® specials and products that may be of interest to you. To remove your name from our mailing list, please E-mail us at orders@nancythomas.com or call us at 1-800-939-4278.